Ephod Worship Refunds & Returns Policy
Overview
We want you to be confident when purchasing from Ephod Worship. This policy applies to products purchased through our online store and explains how to request a return, exchange or refund.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.
Change-of-mind returns
You may request a return of a change-of-mind within 30 days of delivery. To be eligible, the item must be unworn, unused, unwashed and in its original condition, with all tags, accessories and packaging included.
For hygiene reasons, items that come into close contact with the body or hair may only be returned if they are unopened, unused and still sealed, unless the item is faulty or your rights under law otherwise apply.
Proof of purchase, such as an order confirmation or receipt, is required.
Items not eligible for change-of-mind return
- Personalised, customised or made-to-order items, including products with custom names, text, colours, measurements or embroidery
- Gift cards, digital downloads and downloadable resources
- Items marked as final sale or clearance
- Items showing signs of wear, washing, fragrance, cosmetics, damage or alteration
- Items returned without their original tags, accessories or packaging
These exclusions do not apply where an item is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.
Faulty, damaged or incorrect items
Inspect your order upon delivery. If an item is damaged, defective, unsafe, significantly different from its description, or incorrect, contact us promptly with your order number and clear photos of the item and its packaging.
We may assess the item before providing a remedy. Where required by the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund. For a major problem, you may choose a refund or replacement.
How to request a return
- Email us at ephodworship@gmail.com with your order number, the item you wish to return and the reason for the request.
- Wait for return instructions before sending the item. Returns sent without approval may be delayed or refused where permitted by law.
- Pack the item securely and include any requested return information.
- Send the parcel to the address on return mail on the Percell.
Please do not send an item to the manufacturer.
Refunds
After we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.
If a change-of-mind return is accepted but does not meet the eligibility requirements, we may decline the refund and arrange for the item to be returned to you at your cost, where permitted by law.
If an approved refund has not appeared after the stated period, please contact your bank or payment provider first, then contact us at ephodworship@gmail.com.
Exchanges
Subject to stock availability, eligible items may be exchanged for a different size or colour. Contact us within 30 days of delivery before returning the item. If the requested replacement is unavailable, we may offer store credit or a refund in accordance with this policy and applicable law.
Customers are responsible for return and re-delivery shipping costs for change-of-mind exchanges. Ephod Worship will cover reasonable shipping costs for replacements required because an item is faulty, damaged or incorrect.
Sale items and gifts
Sale items may be returned if they meet our change-of-mind requirements, unless marked as final sale or clearance. Your rights regarding faulty goods remain unaffected.
If an item was purchased as a gift, the original purchaser may need to provide proof of purchase. Approved refunds are generally issued to the original payment method; where appropriate, we may offer store credit to the gift recipient.
Contact us
For questions about refunds, returns or exchanges, contact Ephod Worship at ephodworship@gmail.com. Please include your order number so we can assist you promptly.
Last updated: 23 10/2026
